Privacy policy
Version privacy-v5Effective
This policy explains what POM collects on pomnetworks.com and when you work with us, why, who handles it for us, how long we keep it, and how to ask us to change or delete it. It covers this website, its forms, its chat window and the text messages you agree to receive through the forms and, if you are a client, the requests, proposals, invoices, payments, calls and emails we handle for you.
Who we are
"POM", "we" and "us" mean Peace of Mind Solutions Technologies LLC, which runs POM Studio and POM Networks from Deltona, Florida. We decide what is collected on this website and why.
Our mailing address is 3116 Covington Dr N, Deltona, FL 32738. To ask a question or make a request, see Contact.
What we collect and why
We collect only what you give us (in a form, in the chat, in a request, a call, a text or a signed proposal), what your browser sends, and what follows from your own choices.
- What you type into a form
- Your name and email address and, where a form asks for them, your phone number, company name, the services you need, your locations, how you heard about us, when you hope to start and a message. We use it to reply, to talk through your project and, if you ask for one, to send a proposal. We also note which form you used.
- Where you came from
- How you found us on your first visit: the page you arrived on, the site that referred you, the time, and any campaign or ad identifiers in the link. We use them to see which campaigns and pages bring enquiries. Details: Where visitors come from.
- Your IP address
- We use it to stop spam and abuse. Details: IP addresses.
- The website chat
- When the chat is available and you use it: the messages you type and the assistant's answers and, if you give them and agree to be contacted, your name, email address and what you need. We use them to answer you and, if you gave your details, to follow up as we would an enquiry. Details: The website chat.
- Your choices
- We remember whether you accepted or refused cookies, and we record your agreement if you tick a text-message box. Details: Cookies and browser storage and Text messages.
- Client account and billing
- If you are a client: your plans and their monthly price, your design request allowance and how much of it you have used, your invoices and payments, the payment method you choose to save (held by our payment provider, not by us; we see only limited details, such as its type and last four digits) and whether you chose automatic payments.
- Requests you send us
- The type of request, a description, the date you need it by, and up to 5 files or a link to a file. Details of the personal request page: Your request page.
- Proposals and signatures
- The signed proposal, the signer's name, the date and time, and the signing record, which may include details such as the IP address and device used to sign.
- Calls and texts with us
- Once we switch on call and text logging on our business number: calls, voicemails and text messages with our business number, and for calls, recordings, transcripts and AI summaries. Details: Calls, voicemail and texts with us.
- Facebook and Instagram
- Once we switch on lead forms and messages there: what you submit or write to our page. Details: Facebook, Instagram and ad measurement.
We use this information only for the purposes above, to keep the website secure and to meet our legal obligations. We don't sell your personal information.
Where visitors come from
On your first visit we note how you found us: the page you arrived on, the site that referred you, the time, and any campaign or ad identifiers in the link. We do this for every visitor. We keep these details in your browser and use them for up to 90 days. They are sent to us only with a form you send, such as an enquiry, and you can clear them at any time in your browser's settings. We use them to see which campaigns and pages bring enquiries and to match an enquiry to the ad that brought it.
IP addresses
We use your IP address to stop spam and abuse on the forms and the chat (see The website chat). On some forms we also run a spam check that looks at signals from your browser and device.
If you tick a text-message box we also record your IP address as part of the proof of your consent (see Text messages). Our service providers see IP addresses when delivering the website (see Who handles it for us).
Your request page
If you are a client, we may give you a personal link to a page where you can send us requests. The link is private to you: please don't share it, and tell us if you want it replaced. The page is not listed in search results.
What it collects. The type of request, your description and, if you choose, the date you need it by. It does not ask for your name or email address: we match the request to your client record through your link. We use it to confirm the request with you, to do the work and to keep track of the design requests your plan includes (see Design requests). It goes to our team by email and into our client records. Nothing is scheduled or billed until we confirm it with you.
No files yet. The page does not take files. Email them to info@pomnetworks.com and mention your request.
No cookies or tracking on this page. It sets no cookies and keeps nothing in your browser, does not note where you came from, has no chat window and loads no advertising or analytics tags. We use your IP address there only to stop spam and abuse (see IP addresses). If the link does not work, you see our ordinary contact form instead.
The website chat
The website may offer a chat window where you can ask short questions about POM. It is an AI assistant, not a person, and it says so. We switch it on and off ourselves, so it may not always be available. This section applies whenever the chat is available, and if you would rather not use it you can call or email us instead (see Contact).
- What it collects
- The messages you type, the assistant's answers and the time of your last message. If you give the assistant your name and email address (and, if you choose, a phone number or business name) and agree to be contacted, it saves them with a short summary of what you need and the conversation so far. Saving your details in the chat never signs you up for text messages. Please don't type card numbers, passwords or other sensitive details into it.
- Where it goes
- To answer you, your messages and the earlier messages of the same conversation are sent to an AI service provider, which produces the answers and handles them under its own terms. We also keep the conversation for a short time (see below) so the assistant can follow it. See Who handles it for us.
- If you give your details
- They are handled like an enquiry from a form: we receive them with the conversation so far, and messages you send in the same conversation afterwards may be added. See What we collect and why.
- How long we keep it
- The conversation is kept for 7 days from your last message and then deleted. If you gave your details, they are kept as for a form: our copy is deleted 30 days after it has fully reached us, and what we received is kept as described in How long we keep it.
- Your choices
- You never have to use the chat. To ask us what we hold from a conversation, or to have it corrected or deleted, see Your choices and rights.
Text messages
Text messages from POM are optional. We send them only if you tick a text-message box on one of our forms, or text START to (833) 997-6213, and you can stop them at any time by replying STOP. The full rules are in our SMS Terms (version sms-terms-v1).
What we record when you tick a box. So that we can show, if a carrier or you asks, that you agreed:
- the exact wording shown beside the box, and its version;
- which boxes you ticked (texts about your request, offers and tips, or both);
- the mobile number you entered;
- the date and time, and the page and form you used;
- your IP address and your browser type (user agent); and
- if you opt out, how (the keyword or channel), when, and who processed it.
How we use your number. Only to send the texts you agreed to and to respond to you. We share your number and SMS opt-in only with the service providers that deliver our messages. We may disclose information when the law requires it.
We don't share or sell mobile numbers, or SMS opt-in data and consent, with third parties or affiliates for marketing or promotional purposes.
Opting out. Reply STOP, END, CANCEL, UNSUBSCRIBE, QUIT, REVOKE or OPT OUT to any text, or tell us another reasonable way. See the SMS Terms.
Calls, voicemail and texts with us
This section applies once we switch on call and text logging for our business number (833) 997-6213. We describe it now so you know before we use it.
We keep a log of calls, voicemails and texts, with the phone number, the times and the content of a text or voicemail. We add that log to your record with us.
Calls may be recorded. A message at the start of a call tells you. A recorded call can also have a written transcript and an AI-written summary. If you would rather not be recorded, email us instead.
Text messages you agreed to receive are covered by Text messages and the SMS Terms.
Emails from us
We email clients proposals, invoices, receipts, payment reminders and replies to their requests. We send them from our business email. Our emails may tell us whether you opened them and whether you clicked a link.
Every marketing email from us has an unsubscribe link. Unsubscribing stops marketing emails. It doesn't stop invoices, receipts or emails about work you've asked for.
Facebook, Instagram and ad measurement
This section applies once we switch on Facebook and Instagram lead forms and messages, and ad measurement with the advertising platforms where we run ads. We describe it now so you know before we use it.
- Lead forms and messages. If you send a lead form or a message to our page, we receive what you submit or write and add it to our client records.
- Ad measurement. We may send an advertising platform an event, such as a lead or a purchase and its value, with a coded version of your email address or phone number, so that it can match the event to an ad.
- Ad conversions. When a deal is won, we may send the advertising platform the click ID from your ad click, with the value and time, so that it can measure the ad. Where visitors come from says how we keep what came with your link.
The advertising platforms handle what they receive under their own privacy terms.
Who handles it for us
We use a small number of service providers, for example for hosting, communications, payments and AI features. They process information only on our instructions and only to provide their service, and they follow their own privacy terms. For text messages, see Text messages. We never store your full card or bank account number. To ask for more, email info@pomnetworks.com.
How long we keep it
- A form submission
- Our copy is deleted 30 days after the submission has fully reached us. One that has not fully reached us stays until we have dealt with it.
- A website chat conversation
- Kept for 7 days from your last message, then deleted. If you gave the chat your details, they follow the line above, and what we received follows the lines below. Details: The website chat.
- The email we receive about it
- Kept in our business email for as long as we need it to deal with your enquiry and to keep our business records.
- Proof of text-message consent
- Kept apart from the form store above, for as long as we need it to show that you agreed. An opt-out is kept so that we don't text you again unless you opt back in, for example by replying START.
- Your IP address, when used to stop spam and abuse
- Kept only for a short time, measured in minutes.
- Details in your browser
- Your cookie choice and your settings stay on your device until you clear your browser's storage. The details of your first visit are used for up to 90 days. After that they are no longer used, and they stay on your device until a later visit replaces them or you clear your browser's storage. Details: Where visitors come from.
- The chat identifier in your browser
- Kept in your browser until you close the tab.
- Service provider logs
- Kept by our service providers under their own terms.
- Advertising and analytics tags, once on and you accept cookies
- Kept under that provider's own terms and settings.
- Client records
- Kept while you are a client, then for as long as we need them for our business records.
- Invoices, receipts, payment records and signed proposals
- Kept for as long as tax and accounting rules require.
- A request from your request page
- Handled like a form submission: our copy is deleted 30 days after the request has fully reached us. What we received by email and in your client record is kept as described for those lines.
- Request files
- Kept with your request for as long as they are useful to your project.
- Calls, voicemails and texts
- Once call and text logging is switched on: kept under our settings and our provider's terms.
- Payment details
- Kept by our payment provider under its own terms.
- Advertising platforms, once we use them
- What they receive is kept under their own terms and settings.
Your choices and rights
You can ask us to tell you what we hold about you, to correct it, or to delete it, and you can ask us to stop texting you or to stop using your information for marketing. Email info@pomnetworks.com, call (833) 997-6213 or write to us at 3116 Covington Dr N, Deltona, FL 32738.
We may ask you to confirm the email address or phone number you used, so that we don't give your information to someone else. We'll reply and tell you what we did. We may keep information that the law requires us to keep, and the record of your consent or opt-out, which we need to show that we honor it.
- Texts. Reply STOP to any text.
- Marketing emails. Use the unsubscribe link in any of our marketing emails. It stops marketing emails, not invoices, receipts or emails about work you've asked for.
- Automatic payments. Contact us to turn them off. See Automatic payments.
- Cookies. Choose "Cookie settings" at the bottom of our pages.
- Details in your browser. Clear your browser's storage.
Children
Our services are for businesses. This website isn't meant for children under 13, and we don't knowingly collect their information. If you think a child has sent us information, tell us and we'll delete it.
Changes to this policy
We may update this policy. The version and effective date at the top say which one you are reading, and any change in wording gets a new version. Before we collect a new kind of information or use it for a new purpose, we update this policy.
Contact
- Company
- Peace of Mind Solutions Technologies LLC, which runs POM Studio and POM Networks
- Mailing address
- 3116 Covington Dr N, Deltona, FL 32738
- info@pomnetworks.com
- Phone
- (833) 997-6213