Support that lasts as long as the equipment does
Installing technology is the easy part. Keeping it running for years is where we earn our name. Every plan starts with lifetime support — you choose how proactive you want us to be.
Essential
Coverage that keeps the lights on
Lifetime support on installed equipment with reliable response when you need it.
- Lifetime support on installed equipment
- Remote troubleshooting & guidance
- Business-hours response
- Firmware & security update advisories
- As-built documentation access
Managed
Proactive, monitored, and standardized
Everything in Essential plus active monitoring and scheduled maintenance across your sites.
- Everything in Essential
- 24/7 remote monitoring & alerting
- Priority response with defined SLAs
- Scheduled preventive maintenance
- Quarterly site health reviews
- Patch & firmware management
Enterprise
A true partner for every location
Full lifecycle management for multi-site operations that cannot afford downtime.
- Everything in Managed
- Dedicated account & technical lead
- On-site support visits
- Multi-site standardization roadmap
- Lifecycle & budget planning
- Vendor & ISP management
Every plan is tailored to your environment. Pricing is scoped per project and footprint — request a quote.
Support plan FAQs
What does “lifetime support” actually mean?+
For the full service life of the equipment we install, we remain your point of contact for troubleshooting, configuration, and guidance — included with every plan. You are never handed a manual and left on your own.
Can plans differ by location?+
Yes. Many multi-site clients run Managed or Enterprise coverage at high-traffic sites and Essential at smaller ones. We help you right-size coverage per location.
Do you support equipment you didn't install?+
In many cases, yes. We'll assess existing systems, document them, and bring them under a support plan where it makes sense — often as part of a standardization roadmap.
What kind of response times can we expect?+
Essential includes business-hours response. Managed and Enterprise add priority response with defined SLAs and 24/7 monitoring so issues are often caught before you notice them.
Let's scope the right level of coverage
Tell us about your equipment and locations. We'll recommend a plan that keeps everything running without paying for coverage you don't need.